How long until my order ships?
Please allow 1 - 7 days for the order to process and it will be shipped promptly. 

How long will it take to get my order?
U.S. orders will be shipped via USPS or FedEx or DHL and International Orders will be shipped depending on the fulfillment center the product is from...

• Average transit times in the United States: 4 - 21 business days

Most packages will arrive on time, but there may be circumstances and delays that carriers may experience. Therefore, we can not guarantee the exact delivery time since the delivery issue is the responsibility of the shipping company.

Tracking Number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, you will be given instructions on how to utllize that tracking number. 

What if I need to cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support info@novidfit.com. All you need to do is send us an email with the subject line "CANCEL".

What if I supplied the wrong shipping address?

If you have misspelled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us ASAP via email at info@novidfit.com and we can correct this within 24 hours.

What if my item arrived damaged? 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with your order number and a picture of the damaged product. Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to contact us and we will answer back within 24 hours at info@novidfit.com